Last updated: July 2026
Return policy summary (United States)
- Returns: Accepted for defective and non-defective products.
- Return window: 30 days from delivery.
- Return cost: Free (prepaid return label included / provided).
- Return method: By mail.
- Product condition accepted: New and slightly used.
- Exchanges: Not accepted.
- Restocking fee: None.
- Refund processing time: Within 14 days after we receive the return.
- Country: United States
How returns work
Liquidation Pallet Co. accepts returns within 30 days of delivery for both defective and non-defective products (including change of mind), as long as the return meets the condition guidelines below.
Our pallets are wholesale liquidation merchandise and may include mixed condition items. Eligible returns are still covered under this 30-day policy.
Return conditions
- Request your return within 30 days of delivery.
- We accept products that are new or slightly used / opened.
- Include your order number and photos when you contact us.
How to start a return
- Email [email protected] or call (305) 792-8432 with your order number.
- We will provide a free prepaid return label and mail-in instructions.
- Ship the return using the label we provide.
- After we receive and inspect the return, refunds are issued to the original payment method within 14 days. Typical refund posting is 7–10 business days after approval.
Freight damage
Note visible damage on the delivery receipt and contact us within 48 hours with photos. Carrier claims are handled with the carrier; we will help coordinate.
Contact
Return inquiries: [email protected] · (305) 792-8432 · Contact page